Last updated: April 5, 2026
Always Best Care ("we," "our," or "us"), operated by City of Trees Tech, is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you use our mobile application and web services.
1. Information We Collect
We collect the following types of information:
- Personal Information: Name, email address, phone number, date of birth, height, weight, and home address provided during registration.
- Health Information: Care-related details such as medical conditions, mobility needs, and service preferences to match you with appropriate care providers.
- Payment Information: Credit and debit card details processed securely through Stripe. We do not store your full card number.
- Location Information: Zip code to match clients with nearby care providers.
- Usage Data: App activity, booking history, and communication with providers.
- Device Information: Push notification tokens for sending alerts about bookings and shift approvals.
2. How We Use Your Information
We use your information to:
- Match clients with qualified home care providers in their area
- Process payments for care services
- Send notifications about bookings, shift confirmations, and approvals
- Communicate important updates about your account
- Improve our services and user experience
- Comply with legal obligations
3. How We Share Your Information
We share your information only as necessary:
- Care Providers: Relevant client information (name, address, service needs) is shared with matched providers to facilitate care delivery.
- Payment Processors: Stripe processes payments securely on our behalf.
- Service Providers: We use Supabase for database services and Resend for email communications.
- Legal Requirements: We may disclose information if required by law or to protect our rights.
We do not sell your personal information to third parties.
4. Data Security
We implement industry-standard security measures to protect your data, including encrypted data transmission (HTTPS), secure payment processing through Stripe, and row-level security on our database. However, no method of transmission over the internet is 100% secure.
5. Data Retention
We retain your personal information for as long as your account is active or as needed to provide services. You may request deletion of your account and associated data by contacting us.
6. Your Rights
You have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your account and data
- Opt out of marketing communications
7. Children's Privacy
Our services are not directed to children under 13. We do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected such information, please contact us immediately.
8. Push Notifications
With your permission, we send push notifications for booking updates and shift approvals. You can disable these in your device settings at any time.
9. Third-Party Services
Our app uses the following third-party services, each with their own privacy policies:
- Stripe (payments) — stripe.com/privacy
- Supabase (database) — supabase.com/privacy
- Expo (app infrastructure) — expo.dev/privacy
10. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the new policy on this page and updating the "Last updated" date.
11. Contact Us
If you have questions about this Privacy Policy or wish to exercise your rights, please contact us:
- Email: techsupport@cityoftreestech.com
- Website: easycare.live
- Company: City of Trees Tech, Sacramento, CA